Jumping Jacks can ship to the United States, Puerto Rico, and APO/FPO's.

UPS Standard, and UPS Two Day delivery options are available to the 48 contiguous states. We are not able to ship to P. O. boxes.

Standard delivery is free of charge for the 48 contiguous states. We will use UPS Ground for all Standard Delivery shipments. You should receive your purchase through UPS Standard Delivery within 5-7 business days from your order date.

UPS Two Day Delivery is also available for the 48 contiguous states for an additional charge of $10.00. Your purchase should arrive within 2 to 3 business days.

Shipments to the non-continental United States and Puerto Rico must ship UPS Ground. There is an additional charge of $15 for these orders. Your purchase should arrive in 5 - 8 business days.

All APO/FPO orders will be shipped via USPS free of charge. Please allow additional time for orders shipped to APO/FPO addresses.

Your privacy is important to us. We understand that when you choose to provide us with information about yourself, you trust us to act responsibly.

What Information Does Jumping Jacks Collect? We do not collect personally identifiable information about individuals except when the information is knowingly provided. Generally, this information is requested in connection with an online transaction. From time to time, you may be given the opportunity to request product information, or subscribe to an Online Program.

The types of personally identifiable information that may be collected at our site includes your name, mailing address, e-mail address, and information about your interests in and use of various products and services. We also may collect certain non-personally identifiable information when you visit our web pages such as the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

How Do We Use The Information? We may store and disclose personal information as allowed or required by applicable law, including making disclosures that are necessary or advisable to: (a) protect the rights, safety or property of users of our web site, the public, or Jumping Jacks; and (b) conform to legal or regulatory requirements.

Does this site Use "Cookies"? Yes. "Cookies" are bits of electronic information that a web site can transfer to a visitor's hard drive. The Cookies we use will not tell us your e-mail address or other personally identifiable information. We use cookies to help make our site better by showing how and when you use the site. Your information will NOT be shared with third parties.

Will my payment information be safe and confidential? All payment information including credit card related data is considered and treated as confidential information. We utilize Secure Server Software (SSL) to encrypt all payment information, including names, address, credit card numbers, so that it can not be read as the information travels through the internet. SSL is considered to be among the most secure ways to do business through the internet. When SSL is active, it will display (depending on your software) a closed lock or an unbroken key, letting you know that the information you input will be secure.

Maintaining the confidentiality of your personal information is important to us. All payment information including credit card related data is considered and treated as confidential information. We utilize Secure Server Software (SSL) to encrypt all payment information, including names, address, credit card numbers, so that it can not be read as the information travels through the internet. SSL is considered to be among the most secure ways to do business through the internet. When SSL is active, it will display (depending on your software) a closed lock or an unbroken key, letting you know that the information you input will be secure.

Please read carefully our internet return policy:

You may return new, unworn shoes sold and shipped to you by Jumping Jacks Shoes under the following conditions:
1. You must call our Customer Service Center for a Return Authorization Sticker. Our toll free number is: 1-800-654-7046, please ask for Betsy. Our hours are 8:30 to 4:30 CST Monday through Friday, except major holidays.
2. Please have your order number available when you call our Customer Service Center. Your order number can be found on your packing slip and confirmation email.
3. Jumping Jacks reserves the right to refuse any worn or damaged merchandise.
4. You are responsible for the shipping and handling charges incurred in a return. Our Customer Service Center will send you by email or postal service a pre-paid return sticker. We will deduct a $7.00 a pair shipping and handling charge from the original cost of your order.
5. All returns must be pre-approved and returned to our Returned Goods Center. Our dealer network will NOT be able to handle your return!
6. All orders must be returned within 45 days of the ship date of the order. Returns received after this date will be refused.
7. All orders must be returned in their original packaging. A copy of the packing slip must be enclosed in the return.

Here is our policy on handling exchanges:
1. You must call our Customer Service Center for a Return Authorization Sticker. Our toll free number is: 1-800-654-7046, please ask for or dial extension 6142. Our hours are 8:30 to 4:30 CST Monday through Friday, except major holidays.
2. Please have your original order number available when you call our Customer Service Center. Your order number can be found on your packing slip and confirmation email.
3. Jumping Jacks reserves the right to refuse any worn or damaged merchandise.
4. Our Customer Service Center will send you by email or postal service a pre-paid return sticker. There are no shipping or handling charges on exchanges.
5. All exchanges must be pre-approved and returned to our Returned Goods Center. Our dealer network will NOT be able to handle your exchange!
6. All exchanges must take place within 45 days of the ship date of the order. Returns received after this date will be refused.
7. All orders must be returned in their original packaging. A copy of the packing slip must be enclosed in the return.

Refunds can only be made to the credit card used to make the original purchase. We will make every effort to process your return promptly, however it make take more than one billing cycle for your credit to appear after your return has been processed. You are responsible for the shipping and handling charges incurred in a return. Our Customer Service center will send you by email or postal service a pre-paid return sticker. We will deduct $7.00 per pair shipping and handling from the original cost of your order.

Although it is not essential for you to register when placing an order, registering will allow you the following benefits:

• Track your order and review past purchases.
• Build a personal wish-list.
• Be updated on new styles, events, and news.
• Scan size records of recent purchases.

For you convenience, we offer secure credit card payments, along with PayPal Checkout.

You may also call our Customer Service Department between 8:30 and 4:30 CST on Monday through Friday, and place your credit card order by phone. Please ask for Betsy. Our Customer Service department is closed on all major holidays. Our toll free Customer Service number is: 1-800-654-7046, ask for Betsy.

Updating your account information is easy. First, just log in at our homepage. Next, click on My Account.

From your My Account Dashboard you will have the ability to view a snapshot of your recent account activities and update your account information.

We appreciate your business!